Terms and Conditions

 Purchase agreements

Anyone can enter into purchase agreements with Bjørn & Blades. If you are under 18 years of age, an agreement can only be entered into when an adult enters into the agreement on your behalf.
All agreements are made in Danish. Once you have paid on our site, you will receive an order confirmation. Print your order confirmation.

 

How to order

To place an order at Bjørn& Blades, you click the add to cart button next to the desired items. Then click “Proceed to checkout”. From there, click “Continue” and you will be taken to a page where you must enter your information. Here you enter your name, address, zip code, city, email and phone number. You must then accept our terms and conditions.

Finally, click "Make payment" and your order is now placed. When you click "Make payment" in the payment window, you are obligated to pay.

 

Payment

You can order your goods online and pay with the following cards: Dankort, Visa, Master Card, Maestro, Visa Electron, American Express, V PAY and JCB.

 

Reservation of the purchase price
If you use an international payment card such as Visa or MasterCard, the amount is automatically reserved in your account when you have approved the payment. If you subsequently regret your purchase, the reservation will be released as soon as possible. It is the provider of your payment card that decides whether the amount is reserved in your account, already when you approve the payment at Bjørn & Blades. It is also the provider that decides when a reserved amount is released again if the purchase is regretted, canceled or an item is returned. In this regard, we refer to the agreement with your card issuer for further information.

 

Order confirmation

All orders are automatically confirmed by email.

 

Verification check to prevent fraud

To protect you and our other customers from fraud and to maintain a high level of security, we may perform verification checks. We do this by checking whether the cardholder and the person who placed the order are the same person.

 

If your order is selected for verification through our random check, we will look at the data you submit when you place your order, including your address, payment information and your total order. If during the check we find that we need more information to be able to verify that the cardholder and the person who placed the order are the same person, we will ask you for the following additional information:

 

·      A picture of the payment card you used to place the order. However, you must ONLY show the last 4 digits of the card number and the cardholder's name. All other information must be hidden.

·      A picture of a document (with picture and name) that can identify you as a person - e.g. driver's license, passport or similar. Here ONLY the name and picture may be visible. All other information must be hidden.

 

Customer service

You can contact us by email: bjoernblades@gmail.com . We answer emails within 24 hours on weekdays.

 

Copyright

All content on this website, such as text, graphics, logos, icons, images, audio clips, digital downloads, data, and software, belongs to Bjørn & Blades or suppliers to Bjørn & Blades.
All software used on this website belongs to Bjørn & Blades or its software suppliers.

 

Disclaimer and limitation of liability

This website is provided by Bjørn & Blades on an “as is” and “as available” basis. Bjørn & Blades cannot be held liable, express or implied, with respect to the use of this site. Bjørn & Blades cannot be held liable for the information, content, materials or products contained on this website and you expressly agree that use of this website is at your own risk. Bjørn & Blades cannot be held liable for any damages of any kind arising from the use of this website including, but not limited to, direct, indirect and incidental damages, viruses or harmful components.

 

Bjørn & Blades is not liable for direct or indirect losses resulting from the ordered products arriving late at the buyer's address, or from the ordered goods suffering from defects when the delay or defects are due to the buyer's act or omission or circumstances beyond Bjørn & Blades' control.

 

Examples: war, riots, civil commotion, fire, government intervention, seizures, currency restrictions and labor disputes of any kind, including strikes and lockouts or similar events.

 

Bjørn & Blades does not provide a deductible for ordered products, and as a buyer you can only obtain the guarantees that the manufacturer issues to the buyer.

 

Information about appeal options

Complaints must be made within 14 days of receipt of the goods, and you as the buyer are therefore obliged to check the products as soon as possible after arrival.

 

If you want to complain about your purchase, you can contact our customer service by email.       If we cannot find a solution, you can file a complaint with:

Center for Complaint Resolution
The House of Representatives
Customs booth 2
8800 Viborg

A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaints Resolution, Carl Jacobsens Vej 35, 2500 Valby.

The European Commission's online complaint portal can also be used to file a complaint. This is particularly relevant if you are a consumer residing in another EU country.

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Delivery

 

Delivery costs

Delivery costs are calculated and displayed during the payment process.

For deliveries outside the EU, customs duties or import taxes may be imposed upon arrival at the destination country. You, as the buyer, are responsible for paying these fees. Unfortunately, we are unable to predict these costs as customs policies and import taxes vary significantly from country to country. Therefore, as the buyer, you are fully responsible for all postage, return shipping costs, customs fees and handling fees if you choose to refuse a package due to import duties or taxes.

 

Delivery time

At Bjørn & Blades we understand how important it is for you to receive your orders quickly. We strive to ship your products as quickly as possible to ensure a smooth and efficient delivery to you.

 

We ship every weekday and orders received before 4:00 PM will be shipped the same day if possible. We ship all shipments with DAO, GLS or PostNord.

We reserve the right to change from home delivery to parcel shop if the package is too large.

Estimated delivery time within the EU:

2-7 working days

Estimated delivery time outside the EU:

4-14 working days

 

Responsibility for delivery

Bjørn & Blades is responsible for the order until the time of delivery. The time of delivery is when you receive the package, for example if you pick it up at a parcel shop or a delivery point. If you have allowed the carrier to leave your package in front of your residence, or if you have chosen delivery with DAO, which always delivers at night without calling, your package will be left in front of your residence, after which the package is considered delivered. After that, the risk of the package passes to you.

 

In these cases, the carrier will take a picture of the package when it is delivered in front of your residence. This picture is our proof that the package has been delivered correctly. Subsequent claims against Bjørn & Blades for defective delivery will be rejected.

 

Sold out products

We make every effort to always have items in stock, but it happens that we sell more of an item than expected and therefore have sold out. When an item is not in stock, there may be a longer wait before we can ship your order. We appreciate your understanding and patience when you   We are experiencing a wait time and assure you that we will process your order as quickly as possible. If an item is out of stock for an extended period of time, this will be noted on the product page. We will not be able to provide an exact date when the product will be back in stock.

 

One way you can protect yourself against out-of-stock items is by signing up for our subscription scheme.

 

Right of return, right of complaint, right of withdrawal and cancellation

 

You have 14 days to return your order. Return costs are borne by you and you are responsible for your return arriving back to us undamaged and intact. It is therefore important that you use sufficient packaging.

Products returned unposted or paid for with "cash on delivery" will be refused. We also do not accept returns sent to parcel shops or delivery points. Please send your return to our address.

When returning products, please use a distribution company that offers tracking - do not use alternative package distributors; this makes it impossible to track the item if it is lost during return shipping.

 

Contact us for information regarding returns.

Return policy

To cancel a purchase, the packaging and product must be in perfect condition and completely unused so that the product can still be sold. Any seal (cellophane wrapping with sticker) must not be broken. If the returned goods deviate from the above, we reserve the right to make a reduced refund.

 

If you exercise your right of withdrawal within 14 days, we will refund your payments for the order. The money will be refunded using the same payment method or to the same card that you used for the payment.

 

Right of complaint

You have the right to complain about defective goods. If you wish to complain about a fault in an ordered item, please contact us within a reasonable time. A reasonable time is no later than 14 days after receipt of your order, by which time it is expected that you have used your item and thus discovered any defect or error.

 

It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.

 

 

Cancellation

You have the right to cancel your order within 14 days of receiving your product. Once you have notified us of the cancellation, you have 14 days to return the item(s). You must pay the return shipping costs yourself. Always contact us before returning items, otherwise the return may not be accepted. You can contact us here or via the contact form on Bjørn&Blades.com here. You cannot cancel purchases of items you have received and used or where the seal has been broken or the protective packaging has been opened.

 

You cannot cancel your purchase by refusing to accept the shipment. If you exercise your right to cancel an order within 14 days, we will refund your payments for the order, but the refund does not include shipping costs. The money will be refunded using the same payment method or to the same card that you used to pay.

 

Right of withdrawal

You have a 14-day right of withdrawal if the item is unused and the seal or protective packaging is not broken.

 

You cannot cancel by simply refusing to receive the item.

 

Goods excluded from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

• Delivery of goods that are likely to deteriorate or become obsolete quickly.
• Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery

Sealing is sealing, protective packaging with, for example, stickers or airtight seals. You lose your right of withdrawal if you break the seal on goods.

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Confidentiality and personal data

 

No personal information registered on https://bjoern&blades.com/ will ever be transferred, sold or made available to unauthorized third parties. All information is stored securely and is only accessible to trusted employees at Bjørn & Blades.

However, we share information with third-party providers, such as service providers, to facilitate customer service. These third parties are required to protect your data and use it only to provide the agreed-upon services. Types of information shared may include contact information and purchase history, which are used solely to improve your customer experience.

You have the right to access the data stored about you. If something is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted.

All electronic payments are secured with encrypted methods through the webshop system. The system uses cookies to manage the contents of the shopping cart. We use these cookies to recognize you and, for example, remember which items are in your shopping cart when you shop online at https://Bjoern&Blades.com/.

 

We collect your name, address and email address during a purchase. This information is used exclusively to process your order. The information is transmitted and stored electronically for five years, cf. the Danish Accounting Act. An actual purchase agreement is not stored on https://Bjoern&Blades.com/, therefore the purchase agreement is concluded when Bjørn & Blades accepts your order in the order confirmation sent to your email. In addition, we register the IP address from which the purchase is made. The information is typically useless, but can be used in a possible police investigation. The IP address is stored for as long as necessary in connection with a possible police investigation. All fake orders are archived.

 

Emails, subscription and privacy

You can choose to have your email address on our mailing list at https://Bjoern&Blades.com/, so that you receive regular news and other information from us. This service can be subscribed to and unsubscribed from at any time. Unsubscribing can be done at the bottom of a newsletter. We provide information upon request in accordance with the Personal Data Act, and in the event of any objections, we will delete it to the extent requested.

 

For subscriptions, it is necessary that you are subscribed to our mailing list so that we can send you information about the delivery of your chosen subscription.

 

Owners and any employees of Bjørn & Blades have access to the information registered about you. As a registered user of Bjørn & Blades, you always have the right to object to the registration. You also have the right to gain insight into what information is registered about you. These rights are under the Personal Data Act in Danish law.

 

Cookies

Cookies are small text files that are stored on your computer to recognize repeat visits. They are non-sensitive and necessary for certain website services.

 

Collection of browsing data

We track browsing behavior to improve your experience, including searches and product interests. Incomplete purchases may result in a reminder email that you can opt out of.

 

Functionality cookies

Technical cookies improve the functionality of the website, for example by remembering the contents of the basket and favorite products.

 

Cookie management
You can block, delete or get notifications about cookies. Changing cookie settings may affect your user experience on our website.

 

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Data protection

 

At Bjørn & Blades, available at www.bjoern&blades.com, data protection is a priority and we are committed to handling your personal information in a transparent manner. The following describes our practices regarding the collection, use and protection of your personal information.

 

Collection and use of data

We collect information about all visitors to our website to improve the user experience, evaluate the use of various website elements and support our marketing efforts. The collection of data is in accordance with applicable law and the EU General Data Protection Regulation (GDPR). The data we collect includes your IP address, website navigation patterns and additional information to facilitate future visits if you subscribe to our newsletter or log in.

 

Data protection

We are legally obliged to keep your data secure and confidential. However, transferring data over the internet carries inherent risks. We continually update and delete personal data as necessary.

 

Types of data collection

We collect data via cookies that record your IP address, choices made on the website, items in your cart, and your clicks. We gain access to demographic data, email addresses, payment information, purchase frequency, and time of order upon purchase. We also monitor interactions with our emails, including open and click rates, read duration, email type, and domain.

 

Purpose of data collection

• Customer Service: To respond to inquiries about orders and correct any problems.
• Marketing: To tailor product offerings and provide personalized recommendations and customer experiences.
• Regulatory Compliance: For legal obligations related to purchasing, billing, and customer service.
• Fraud prevention: To prevent fraud and conduct risk assessments.
• Customer profiling: We create individual customer profiles to offer personalized offers based on collected data.

 

 

Duration of data retention

We only retain your personal information for as long as necessary for legal, tax, regulatory or other legitimate business purposes.

 

Analytics tools and third-party cookies

We use analytics tools through our Shopify website to generate demographic and user-related statistics and third-party cookies to collect data.

 

Marketing
We partner with platforms like Facebook, Instagram, TikTok, Shopify, etc. to offer targeted advertising. You can opt out of these ads.

 

 

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Policy updates and inquiries

 

Our policies are updated periodically. Major changes will be communicated directly. If you have any questions or concerns, please contact us by email: or via our contact form.