FAQ

At Bjørn & Blades, we have chosen to use only natural and organic ingredients because we believe in beard care without compromise. Our products are formulated with research-based and documented ingredients that not only care for your beard, but also support healthy skin under the beard.

Natural oils like jojoba, argan and macadamia oil add moisture, reduce irritation and strengthen beard growth, while vitamins E and C protect against free radicals and signs of aging. Shea butter and squalane soften both beard and skin, while tea tree oil helps fight impurities and dandruff.

By using natural and organic ingredients, we avoid harmful chemicals, while ensuring optimal effect and nourishment for your beard - without compromise.

At Bjørn & Blades we understand where
It is important for you to receive your orders quickly. We strive to ship
your products as quickly as possible to ensure smooth and efficient delivery
to you.

We ship every weekday and orders received before 4:00 PM will be shipped as soon as possible.
possible shipped the same day. We send all shipments with DAO, GLS or
PostNord.

We reserve the right to change from home delivery to parcel shop if
The package is too big.

Estimated delivery time in Denmark:

2-4 business days

Estimated delivery time within the EU:

2-7 business days

Estimated delivery time outside the EU:

4-14 business days

Delivery costs
calculated and displayed during the payment process.

For deliveries without
for the EU, customs duties or import duties may be imposed when the package arrives in
destination country. You as the buyer are responsible for paying these fees. We
unfortunately, we are unable to predict these costs as customs policies
and import duties vary significantly from country to country. Therefore, as a buyer, you are
fully responsible for all postage costs, costs of returning the
the shipment, customs fees and handling fees if you choose to reject a
package due to import duties or taxes.

You have 14 days to return your
order. Return costs are borne by you and you are responsible for
your return arrives back to us, undamaged and intact. It is therefore important that
you use sufficient packaging.

Products being returned
unstamped or paid with "cash on delivery", will be refused
receipt. Likewise, we do not collect returns sent to parcel shops or
delivery locations. Please send your return to our address. Please contact us for instructions and address.

When returning products, please
you use a distribution company that offers tracking - do not use alternative
package distributors; this makes it impossible to track the item if it is lost
during return shipment.

To cancel a purchase, you must
the packaging and the product must be in perfect condition and completely unused, so that the product
can still be sold. Any seals on the product must not be broken. If the returned goods deviate from the above, we reserve the right to
us the right to make a reduced refund.

If you use your right of withdrawal
within 14 days, we will refund your payments for the order. The money will
be refunded using the same payment method or to the same
card that you used for payment.

You have the right to complain about defects.
goods. If you wish to complain about a fault in an ordered item, please
contact us within a reasonable time. Reasonable time is no later than 14 days after
the receipt of your order, where it is expected that you have used your product
and thus have discovered a possible deficiency or error.

It is of course a requirement that
the complaint is justified and that the defect did not arise as a result of a
incorrect use of the product or other harmful behavior.

You have a 14-day right of withdrawal if the item is unused and sealed or protective.
packaging is not broken.

You cannot cancel by simply refusing to receive the item.

Goods excluded from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

Delivery of goods that are likely to deteriorate or become obsolete quickly.

Delivery of sealed goods, as of
are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery

Sealing is sealing,
protective packaging with, for example, stickers or airtight seals. You lose your right of withdrawal if you break the seal on goods.